DEM | Device Observability

Digital experience MONITORING | device observability

DEVICE

How many of your service desk tickets are ‘device related’, and how many of those problems are actually down to the device? With Device Observability, we can help you get to the bottom of this faster, and even apprehend problems before the user spots them. Furthermore, with this end user experience monitoring service, you can easily avoid unnecessary expense by identifying which devices need replacing, which can be reallocated, and which still have plenty of life left.

Optimise your device refresh activities
Make compliance straightforward
Quantify the impact of poor digital experience

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Eliminate any doubt about device performance and reduce colleague frustration with Device Observability

Whether your devices are in the office next door, or on another continent, get an immediate and ongoing understanding of their performance.
Identify where problems really lie and allocate resources accordingly.

Gone are the days of expensive blanked device refreshes – assign budget where it’s really needed and squeeze all you can out of your existing hardware.

Organisations that implement comprehensive device observability frameworks report a 60% improvement in end-user satisfaction related to device performance and availability.

– Cisco 2023

Top 3 Benefits of Device Observability?

Get ahead of your support tickets

Compliance evidence

Provide evidence for compliance to ensure standard device builds and identify unauthorised software or security vulnerabilities. Furthermore, with this service, you can track device power consumption for ISO14001 compliance and drive energy cost savings.

Quantify the impact of poor digital experience

Dig deeper than the support ticket. Understand the true impact of the problem; right down to time wasted and unnecessary cost spent.

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Prioritise effort and resource allocation

Identify the worst performing devices in your environment and prioritise accordingly.

Reduce CapEx

Identify the devices that need to be replaced, and reduce CapEx spend by retaining older devices that still perform well.

Put a cost against poor device performance

Quantify the impact of poor device performance and indicate where time is being lost due to unreliable hardware.

How does Device Observability work?

Step 1

Discovery agents are deployed at key points on your network/s (internal, cloud and hybrid) to identify network traffic meta data and identify digital assets.

Step 2

Metadata on assets is processed and automatically analysed within our secure cloud and presented to our experts for validation and investigation.

Step 3

Our experts work with your staff to confirm asset classifications, criticalities and relative vulnerabilities before determining suitable remediation actions and priority. The output is provided in an easy to digest report with a recommended roadmap schedule for improvement. We provide you with the detail to address your compliance and vulnerability concerns.

“It’s refreshing to talk to a business who take the time to understand the needs of our organisation. They just seem to ask the right questions to deliver the solutions without fuss. The suggested improvements they provided will be instrumental in helping us enhance our cybersecurity practice – highly recommended.“

Jamie Graham – Head of Cyber SecurityDigital Health & Care Wales

“What Net Consulting provides us with is a baseline for where we are now. We can achieve our longer-term objectives with this robust foundation of information. It’s key to success, and that’s why we collaborate with companies like Net Consulting to build trust and deliver our outputs.”

Clint Chambers – Department HeadMinistry of Defence

“Unless you’re prepared to run a 24/7 security operation in-house, headed up by a team of seriously skilled people, you’re never going to match what BlueArmour ATD offers.”

Capital Law LLP

“We needed to understand whether our applications could operate from a shared services datacentre. Net Consulting were able to give us the answers”

Head of ITSheffield Hallam University

“NCL were responsive and agile, advising on emerging issues, communicating complex subject matters to a wide user audience, all while fulfilling the brief of technical advisor and critical friend. They effectively steered us through to our strategic milestones.”

Andrew Lycett – Director of FinanceSocial Care Wales

Integrate to Floodlight

NCL’s Digital Operations Centre (DOC) combines NOC and SOC into one. Immediate response and clarity.

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Your Secure Service Delivery Partner

UK Sovereign – Global – Specialists

A long track record, being comfortable in the uncomfortable.

We’ve built a solid reputation for delivering benefit driven capabilities, across public and private sectors.

Our hands on experience, was earned in the most challenging IT environments, globally.

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We continually invest, and test, best of breed technologies to underpin our services portfolio.

We then hire the best to deliver them to you.

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Our award-winning services are delivered by a group of people who share our way of thinking.

We will never compromise on our values, and we’re commitment to honesty and transparency in every engagement.

Don’t let devices be the faulty cog in your efficient operational engine. You may have the best people and the slickest applications, but if their devices are slow and unreliable, your progress will be hampered and your team won’t be happy.

Implement Device Observability, and ensure that an ever watchful eye is keeping track of your device fleet’s performance.

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FAQ

Why should I prioritise device observability?

An in-depth device management solution is designed to improve consistency, efficiency, and security across an organisation’s fleet of IT assets.

Below are some of the main benefits of using a service like Device Observability.

Improved Security

When IT teams have to conduct a lot of manual work and repetitive tasks to manage and secure various endpoint devices in different locations, the risk of inconsistencies, misconfigurations increases.

These are often the root-case of cyber attacks and criminals are just waiting to exploit these errors.

With a service like Device Observability, you can ensure consistent security policies across apps, devices and data and minimise the risks to the network.

Improved Productivity

By employing a service like Device Observability, you can increase productivity by making processes more efficient both for IT teams and for users.

IT Teams can obtain much better visibility of poor performing devices and apprehend issues, before they become a problem.

This helps let the IT department work proactively, and allows the business to maintain momentum.

Improved visibility

When managing a whole network of IT devices, keeping a close eye on inventory, data usage, vulnerabilities, and other things isn’t easy.

Thanks to services like Device Observability, IT teams get real-time reports that dive deep on things like security and functional data automatically collected from all the devices.

Visibility on this level lets you keep track of every device connected to the network, regardless of connection type, how often it connects, and where it connects from.

Data like this can help with the efficient management of users and IT assets across their life cycles and inform decision-making on different levels.

Reduced Costs

When managing a whole network of IT devices, keeping a close eye on inventory, data usage, vulnerabilities, and other things isn’t easy.

Thanks to services like Device Observability, IT teams get real-time reports that dive deep on things like security and functional data automatically collected from all the devices.

Through the visibility and management options it offers, Device Observability allows for more efficient use of IT assets.

This helps to save on costs by squeezing more value out of existing assets. Additionally, services like this allow organisations to implement BYOD (bring your own device) policies effectively, helping the organisations to reduce asset acquisition costs.