Digital Experience Management
DEM
When users are successful, so is their business, and in many cases, this is significantly accelerated by ensuring devices and applications are performing at their best.
Where any of these touch-points are not performing effectively, productivity drops and delivery takes a hit.
Consistent, reliable, Cost-effective & sustainable end-user experience management solutions.
Cut through complexity and get complete clarity on your actual service delivery,
Digital Experience Management conducts energy consumption and utilisation analysis to map your carbon footprint, allowing you to reduce it.
Save budget through smart spending and proactive IT utilisation analysis.
Optimise your IT services for every user and device, in any location.
De-risk any change initiatives with clear before and after analysis
Digital Performance Evolve
Identify pressure points and IT performance issues across your organisation’s entire digital landscape. With this service in your armoury, you can significantly reduce unnecessary cost and increase operational efficiency.
Application Observability
These days businesses are run on applications – they’ve been adopted to make work simpler and more efficient. That’s great until they break. When they do, the pressure’s on to get them back up and running. Give your team the best fighting chance with Application Observability.
End-user Observability
Understand precisely how your users are engaging with your IT estate and cloud services – are things fast and efficient or are the support tickets piling up – or do you not know? End User Observability will reveal the truth.
Whether your users are working on-site, or remotely, our service will capture the information required to visualise performance, end user experience, and stability.
Network Observability
Your network forms the arteries of your business. Clogs, bottlenecks and pressure points can cause serious harm. Consider Network Observability as a vigilant watcher, ensuring network health is in constant peak condition, letting your business perform to the very best of its ability.
Device Observability
How many of your service desk tickets are ‘device related’, and how many of those problems are actually down to the device?
With Device Observability, we can help you get to the bottom of this faster, and even apprehend problems before the user spots them.
Better still, you can easily avoid unnecessary expense by identifying which devices need replacing, which can be reallocated, and which still have plenty of life left.
Infrastructure Observability
Observability enables executives to grasp the inner workings of their systems by assessing external outputs.
For enterprise-scale infrastructures, this concept acts as a powerful tool, allowing leaders to monitor, analyze, and resolve issues across all components, from entire servers to individual microservices.
This holistic view is essential for maintaining operational efficiency and ensuring robust IT health.
Integrate to Floodlight
NCL’s Digital Operations Centre (DOC) combines NOC and SOC into one.
Immediate response and clarity.
Your Secure Experience Management Service Delivery Partner
UK Sovereign – Global – Specialists