IT Service Management
ITSM
The unification of traditional IT Service Management, processes, and omni-channel interactions. Whether you’re an established company with mature IT Service Management processes, going through growth transformation, or making your first foray into the world of ITSM, our IT service management services have you covered.
Automated, and well orchestrated IT services management.
Delivering the ITIL® v4 management best practices
Reduce time spent on repetitive tasks through smart automation.
Improve service delivery through integration and orchestration.
Reduce support tickets through self-help.
Managed IT Service Desk
The right IT service desk is essential and often forms the central focal point for Service Management. It will form a key part of how your users and customers perceive the service. However, selecting the right ITSM Service Desk for your needs is often daunting.
Our Managed Service Desk service ensures you’re able to implement the solution that’s for you, while also ensuring implementation is completed to ITIL best practices.
Managed Asset Discovery
The holy grail in IT Service Management is the enterprise Configuration Management Database (CMDB) and our IT infrastructure management services can help achieve it.
IT Operations and Delivery Teams need to know the scope of the services they’re supportingand Security Teams need to understand the assets they are assuring.
In both cases, they need to know the relationships between assets, software versions, hardware versions etc. – the only difference is the use cases that apply to the data.
Service Management Architecture
Our expert Service Management Architects embed themselves within your organisation using architectural best practices that are based on ‘The Open Group Architecture Framework’ (TOGAF®) to assess your current and intended future operations.
We then develop a roadmap that clearly outline the workstreams that need to be delivered to mature your Service Desk and ITIL® v4 alignment.
Managed Digital Integration
The modern IT environment is continuously blurring the lines between traditional IT silos and application services.
The rise of the API’s has provided organisations with a flexible and secure mechanism to seamlessly share data and automatically complete business functions across Enterprise Applications.
Here at NCL, we understand that exploiting API interfaces with service integration and management techniques, is a sure-fire way to unleash the potential of your existing workforce, removing the need to continuously recruit by working smarter, not harder.
Integrate to Floodlight
NCL’s Digital Operations Centre (DOC) combines NOC and SOC into one.
Immediate response and clarity.
Your Secure IT Service Management Delivery Partner
UK Sovereign – Global – Specialists
Take your IT Service Desk to the next level with AI
Our Managed IT Service Desks employs the very latest in AI technology to improve efficiency and user experience, all while giving your IT team some much-needed time back.
